Refund policy
Notes to buyers
About orders
In order for you to receive the parcels as soon as possible, orders placed before 18:00 on the day we will ship them on the same day, big sales and holidays shipping time according to the events to be notified separately!
About the specifications
All products are of high quality production, consistent size and specifications, due to different measurement methods, there may be a slight deviation, which is normal!
About Customer Service
Our customer service has been trained with professional knowledge to ensure that every customer has a satisfactory shopping experience!
About color difference
Products we are selling are shot physically, product images in different monitors will have different colors, which is normal, and the actual color please refer to the actual item you received!
About after-sales
After signing for the product, if you have any questions about the appearance or function of the product, you can ask the dealer or ONIRII official customer service to replace it, and then please protect the product as required and return it , without installation and use of traces of the product does not affect the second sale of the product can be returned or replaced!
After-sales process
1. Contact our official customer service or the dealer you purchased the product from.
2. Provide the model information and purchase record of the product you bought.
3. Describe the quality problems of the purchased product, provide photos or video close-ups of the failure location.